The Singapore adventure from 1996-1998
Leafing Malaysia was not an easy
task , 5 Years is a long time ...if the first time such a long
Singapore the high tech country ,
rules and regulation all the way , security all the way and
highly priced .Our apartment rental S$ 4000.00 per months, lucky
that paid by the hotel. Never less - you don't have to worry
about crime and provisorium ... shops offer only the best ,
housing complied new, transportation the best ..lucky no need for
car purchase which in Singapore cost also minimum $ 100.000.00.
The beautiful hotel in Sentosa was top , the staff top ...maybe
starting a little sterile but after a wile very comfortable.
Dollies(my wife ) hometown , a happy return and hopefully for a
little longer time. When I say Singapore was legal I mean great .
Frank my GM was a great companion
which able you to achieve any task -just do it- and Patrick my
F&B was familiar with my style from former working in Fiji.
This hotel was the champion on
food cost which not fit in the frame of the lost paradise "
Value for Money " concept- but other sides highly recognized
and appreciated by the company chairman .
We implemented a breakfast with
champagne and all the other expensive food like smoked salmon and
Parma ham, Swiss yogurt , fresh squeezed juices , fresh assorted
berries and so on. Happy customer and guest comments showed that
we are on the right track, even the food cost increased a little.
New Banquet menus and new Team
nights , more flexible menus and so on moved us in front of the
competition. Singapore's and over sea business came and increased
our banquet catering revenue innermost. Promotion like the Swiss
Ski jumper world champs , the African and Turkey promotion kept
the hotel in the Singapore activity sheet. Cordon Noir also
enhanced the business and the O-Corner was a liked store for
prime schnaps , raclette cheese and best caviar.
November 1996 was opening to our
seafood restaurant Sharkey at Rasa Quay a overwhelming success
after a mayor renovation by the owner.
After a year already one of the best in Singapore / quote by the
gourmet magazine WINE & DINE.
Caviar was a reason of War attack from our
financial controller to Frank . A Attack long pending in there
Cat & Mouse relation.
That financial controller Pat was more then a pat she actually
was a hotel devolution block , complained that the Caviar carried
the same name like my club, which is possible if you understand
that 200 members of cordon noir have the right to used the logo (
200Member include 5 mayor caviar supplier world wide, for me
nothing wrong even a sign of club quality which gives me pride) I
got real headache with her- she don't know my clean way of
business, I never took a cent from my company but I put a lot of
money in... actually , I believe that a business which I work in
is my own , my owner ship feeling for that business is more real
then to my self. Marketing never pay me one cent for all that
business I made by spending during pub meetings which I never ask
for but my pride to That( my ) business or my t shirts for Guests
- or that Singapore ashtrays - or some dinner invitation - or
that sun jel spread on overcooked bodies by my pool side
inspection, or some faxes - or my over sea connection calls - or
even halve priced Caviar through connection for that best beluga
caviar in the world. Circa 100 Rooms sold only through that . She
don't know and I was forced to purchase double priced but halve
Quality pasteurized Caviar.
But what she know ? - She must have a tuff life
in here family or previous live with gangsters and croock while
she gave up trust to an executive chef , Senior department head,
who was more interested in the food cost with happy customer then
to been a croock . Don't blame her also she must actually have a
little bit good thinks in here, no body is complied lousy says
A little sneaky at that time was also the
chocolate story. Chocolate bars request from my GM and F&B
for our mini bar room sales, order by me after consulting my boss
and comparing quality and price without involvement of the not so
fast moving purchase manger, crashed again with financial
controller Pat . Arguments made me take over the whole delivery .
First delivery was a present from me ,Executive Chef to the Staff
,at the Staff Canteen. A face down for the finical controller .
No more discussion and repay to me emidiet after that lunch. But
I learned that these here in Singapore is a very sensitive issue
which was handled a few years ago with resignation on three key
employee.We never learn finish in this life! We still believe
that we are better or higher powered in our position.
Age, knowledge, feelings, professionalism is only personal and
don't change procidures here in Singapore where every body is the
same in front of god , the law and the financial controler.
No beer for the chef's office like in Rasa
Sayang in Penang or all Hotels I worked previous .It made me to
change recipes like onion soup & suckling pig for that German
night cooked now with beer or the fantastic sharky dressing
personal created by me with base of the beautiful TIGER BEER was
an fantastic beer solution for that kitchen, chef's office or
better spoken German Chef
12-14 hour work daily should normally include a
refreshing drop at night
You may wonder 12-14 hour why ? Well you start
in the morning at 8.30 , afternoon no way to take a break, the
way the Island Sentosa were the Resort are located , is to far
and complicated to make a rest at home with an hour sleep like
used to be. Finish at night 10.00 or 11.00 brings you the perfect
count of hours daily work.
The Monday off was a really need.
that Monday was Sport , 3 hour Tennis with
Chris and Fisal from Pasir Panjang Village, makan and a lot
After the first year came a shock- our cowboy
in Hong Kong moved my GM Frank to Penang's Golden Sands Resort
and Fritz from Penang came over to Singapore , two GM under shock
- moving with out family but the cowboy in Hong Kong don't care
any how , Fritz stayed in Singapore for more then three months
with the family of Frank and Frank stayed in Penang with the
family of Fritz (Natural -not together).
Smart cow boys with the macho style of
Marlboro- happy gm's ? for sure not !
Frank resigned from the company in July and
Fritz left following February.
Great achievement -well done - you heads of a
super Company! Don't tell me this loyal serving manager are all
lousy worker, after years with the company - you don't tell me
that you need 5 years or more to crystallizes capability ? Sad !
Maybe you think to much on politic and your own loving gang
,which you believe in, but trust my human knowledge and
experience there never guaranty your survival there only increase
your senseless audience , really sense less ?
I got my permanent residence and life changed a
little to a Singaporean way.The first the Salary cut or better
spoken CPF adjustment-then the new third management approach !
Replacement of Fritz was that Adolf Hitler
style Chef Killer --e, a Sarawakian Australian Asian- a man with an
overstrategic transformation of work, a smartly work-delegate
with dictatorial ability in humiliation and for sure with high
blood pressure-otherwise would his behavior not explainable!
<-his left hand-> poor follower and
strategic destroyer , that other non professional !
The little boy Nasi
Puti was only one of the forced
but loving followers of that Tycon which also got direct force
and the heart of Mama lockero . Even the Tycon checked here back(office) at night
time- she followed him like following a god and changed to get a
canning , we say "smiling tiger" to such a person where
no more private personality exist and the knowledge barrier
forced to just taken commands over or better spoken accepting
what given - like a psychological bondage game. Hopefully you two
will not die with that small non professional joker, it would be
a shame since you showed the first weeks before --e arrival that
you are actually can be better . Maybe you call that flexibility
or unbelievable challenge for your non professional knowledge?
Who knows when he let you go , for sure after the first argument.
my winning team "best food
establishment" at the food& hotel Asia 1998
what for a fantastic team, the first time winner>>> over
Previous to that artificial power given he
should train you , Nasi Putih, diplomatic , your big talks
crucify business like the enormous loss of our VIP's with an half
year Presidential suite booking . If you don't open your big
mouth two months ago about the different categories on golden
circle member and showed that there are higher classes available
, that Couple would not leave our resort and moved to Ritz
Carlton. "Just boys talk" which cost a lot money ,
great ! --e standing behind you any how , never mind let them go
if there don't like it here -loss maybe S$500.000 -why ?
Can you not learn the first and then make --e's
great way of business.
Golden Circle any how is a very disturbing
solution for guest recognition. My friends visit the last year
our resort felt all the time that there are second class , by
check in already seeing that marvel stone for golden circle check
in at the front desk counter . What is that - SORRY that is a
special recognition for VIP choosen from our head office.
Funny that even by so simple procedure that
feeling or diplomacy approach is non professional handled! It
would also me - as a customer pee off , I am VIP - I pay here! I
behave like a guest and so must you behave like a host or I go
some were else.
Why can this special Golden Circle Club
recognition not been kept a little secret ..individual room
check-in would eliminate that competition sign at the front desk
and for sure would keep the feeling of all customer satisfy.
Given VIP the wish to be and how we like better love to treat
In these final three months was the hotel screw
, my staff starting to resign - the food cost increased after
that great open staff speech from --e with explanation that a 40
% food cost would be just right but on the other side a 29%
budgeted and owner aproved . Promises and complimentary gifts to
customer taking overhand , the staff worked like animals and only
the boss was not happy. Financial loss to promised budget to the
owner, non professional creating of a no win situation...why?
Changes every day - changes without proper
delegation gave the absolute knock , for me sure an finish in
that paradise resort.
I can not be a part of a break down system like that, my age and
pride force me to resign ! There would be no more time &
chance after that to stay at five star hotel and for sure I would
get a part blame which I am not willing to take !
My pride and feeling turns very bet, after 9
years and three months leafing this beloved company because two
incompitent non-professionals - why ?
How come ? What for an lousy way where we talk
about principles and leadership if the top don't have any of it .
The way this --e sees business is different and
complied flexibility without standard and maybe without profit
and with the only focus on happy customer. That the way he do
business, happy ? Maybe? But if you pull guest wishes out of the
nose you may better open haven like the social institution's .
Free off charge is not a way to make business, free of charge is
for sure no guaranty on survival ! --e at start don't thing like
me but two months later change all his toughs and starts cutting,
change his words and runs radical the opposite way to surviv
alone . He sees that every guest comment or wish is a change
& every fantasy is a change is not the way the company does
business , danger and now already after three months all that cut
- a low food cost again ! A joke - no a horrible true created in
the most non professional manner . A real scenario of how to- not
to do- ! Now every believer have to suffer , maybe even leave
...pure little nasi putih and mama lokero, why you trust a banana
blindly and maybe when you ask him he will answer
.............why you do things like that? I believed in your
professionalism which you not have yet .I bet that two amo srew
is innermost satisfaction for --e?
Good luck you at that paradise , hopefully
there are not to many heads rolling for that --nothing!
A great experience in seen that blind trust by
a company - no vision of involvement at the top give chances to
non professional individuals - for sure great speaker but lousy
The only profit- the case can maybe at a later
stage be used as a sample for an scenario of NO-NOS.
some names in this
chapter are changed , to whipe them in fastest time from my
Sharkie's special Recipe
lobster brain / Otah
Otah Udang Naga
mince raw Lobster meat to
a fine mousse, season with tomato ketchup, chilly sauce, white pepper,
salt, garlic, fresh ginger, fresh red chilly. fold with tick
coconutmilk. stuff in grilled banana leaf, steam , cool down and grill.
serve with chilly sauce and acar
that indonesian sweet vegetables pickles made with diced pineapple,
onion, capsicum, whole garlic, red cilly and cucumber. marinate in
vinegar, salt, sugar syrup and water. keep for 2 hours cool and serve
as refreshing suplemnt to the spicy Otah Oah
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